Contact
Email works. Ask us before you buy something.
Four addresses, one for each kind of message. All of them reach people rather than a ticket queue that answers with a help-centre link.
Fastest route
Verified
For anything about a search you are considering, write to hello@sleuthify.ca. For a case you have already run, write to support@sleuthify.ca with the case reference. If you are the subject of someone else’s search and want to know what we hold about you, write to privacy@sleuthify.ca — that is answered within 30 days and requires no account.
Anything else
General enquiries
Not sure whether the record you need exists, or whether your question is answerable at all? Ask before you pay. We would rather send a two-line email that saves you the fee than take it and print a gaps section.Existing case
Help with a report
Questions about a scan or a report you have already run, a finding you think is wrong, or a citation you cannot retrieve. Include the case reference from your report so we can pull the audit trail.Deep Research
Scope analyst research
Deep Research is quoted rather than priced, because the work depends on which registries have to be attended by hand. Tell us the question you need answered and the jurisdictions in play, and we will book a scoping call.Scoped on a call, typically 3–10 business days
Your own information
Privacy and subject requests
Ask what personal information we hold about you, require a correction, or ask us to delete our copy. You do not need an account, you do not need to be a customer, and you do not have to say why.Answered within 30 days, at no cost.
Make it one email instead of four
What to tell us, if you are asking whether a search will work
Coverage in Canada depends on the province and on which identifiers you can supply, so these five facts let us answer properly the first time.
The subject’s full legal name
Province, and any former one
Date of birth, if you have it
What you are trying to decide
Whether a company is involved
Any deadline
Company details
Where we are, and what is not published yet
Sleuthify Data Inc. operates from Toronto, Ontario, and stores records and reports in Canada. Business hours are weekdays, Mo-Fr 09:00-18:00 Eastern; email outside those hours is answered the next business day.
Not yet publishedA registered street address and a telephone line. Both arrive with incorporation, and we would rather leave them blank than print a placeholder or a number that reaches a voicemail nobody clears.
Media and research enquiries: use hello@sleuthify.ca and say so in the subject line. We will answer questions about methodology, coverage, and the Canadian records landscape on the record, and we will not comment on any individual search.
Response times and channels current as of 2026-08-12. Subject-access and correction requests are governed by PIPEDA Principles 4.9 and 4.10 and, for Québec residents, by Law 25.